# Knowledge Base - Link: https://kagisoonline.com/knowledge-base/ - Published: 2026-11-06T00:35:28+02:00 - Author: kgonline # Knowledge Base Most common questions from South African small businesses, families and learners— plain-language answers about what Kagiso Online offers, how we work, and how to get started. [ Ask a Question ](https://kagisoonline.com/contacts/) ## What we offer — at a glance Everything below is a real service you can enquire about. Click through from the Services page for detail. Website Design & Development Business websites, landing pages, redesigns, WordPress and e-commerce stores. Transparent pricing, human-guided design, SEO foundations. Computer & Cellphone Repairs Desktops, laptops, cellphones, operating systems, setup and upgrades. Licensed software only, 30-day repair warranty. AI & Technology Training Thoughtful AI use for kids, adults, students and small business teams. Better prompting, safety, critical thinking. Cybersecurity & IT Consulting Awareness training, safer practices, basic security reviews, backup planning and honest tech guidance for SMEs. SEO & Digital Marketing SEO reviews, on-page improvements, local search readiness and content support. No ranking guarantees — measurable foundations. Refurbished Devices A-grade refurbished laptops, desktops and cellphones matched to your budget and intended use. ## Most common questions — South African SMEs & families Where is Kagiso Online based and which areas do you serve? 9139 Zwelitsha Str, Kagiso 2, Krugersdorp, Gauteng 1754. We serve Kagiso, Krugersdorp, Randfontein, Munsieville, Florida and the wider West Rand, with remote support across South Africa for many services. How much does a website cost in South Africa? It depends on pages, design complexity, features, content and integrations. We provide transparent packages (see Pricing) with zero hidden fees and confirm scope and third- party costs (domain/hosting) in your quote before work begins. Why does my laptop run slow — do I need a new one? Not always. An SSD or RAM upgrade often gives a machine new life. We diagnose first, explain options and costs, and only proceed with your approval. Licensed software only, 30-day warranty. Windows 10 support ended on 14 Oct 2025 — what happens to my PC? Your PC won't stop suddenly, but you will miss critical security updates. We can check whether your device is compatible with Windows 11 and explain safe upgrade paths. I got a flashing 'virus warning' in my browser — is it real? Usually not. Browser pop-ups claiming infection, with a phone number to call, are scams. Don't call, don't pay. Close the browser, restart, and contact us for safe malware checks. Can AI build my business website by itself? AI can draft text and layouts quickly, but it doesn't understand your business, customers or goals. We combine AI tools with human review so your site makes sense and converts visitors. What is POPIA and how does it affect my small business? POPIA is South Africa's Protection of Personal Information Act. If you collect customer names, emails or phone numbers, you need a privacy policy, lawful purpose, and reasonable security safeguards. We help SMEs review forms and basic safeguards — we are not lawyers. Do I need a domain and hosting for a website? Yes — a domain is your address, hosting is where the site lives. We provide guidance on both and identify third-party costs separately in your quote. How long does a website take to build? It depends on scope — pages, features, content readiness and integrations. We agree a proposed scope and timeline in your quote and work to that plan with review points. Are refurbished laptops safe to buy? A-grade refurbished devices are thoroughly inspected and matched to your intended use and budget. Ask about condition, specifications, OS licensing, battery and warranty before buying. What payment methods do you accept for websites and stores? For e-commerce stores we integrate secure payment gateways appropriate for South Africa. For service quotes, payment terms are confirmed in your proposal before work begins. Do you offer on-site call-outs or only remote support? Both — on-site support may be available in selected West Rand areas, and we offer remote support for many issues across South Africa. How do I get started with Kagiso Online? Call or WhatsApp 081 708 0005, email alerts@kagisoonline.com, or use the contact form. Describe your issue, discuss options in plain language, and decide whether to proceed — no pressure, no jargon, no hidden fees. Can you train our staff or our kids on AI and cybersecurity? Yes — AI training for kids and adults, and cybersecurity awareness for families and small business teams, with practical, age-appropriate and jargon-free sessions. What if my cellphone screen is cracked or won't charge? Start with diagnostics: describe make, model and symptoms. We explain likely causes, parts and costs, and only repair once you approve. Honest quotes, quality components. ## Still have a question? Send us a message — we'll answer in plain language. [ Contact Kagiso Online ](https://kagisoonline.com/contacts/)