Kagiso Online · Device Support
Computer & Cellphone Repairs
Technology problems? Let’s work out what’s wrong.
A slow computer, a phone that won’t charge or a device that keeps restarting can interrupt work, study and everyday life.
Kagiso Online helps customers identify technology problems and understand the available next steps. Tell us what device you have, what it is doing and when the problem began.
Request a DiagnosisAsk About a DeviceSupport for computers, laptops and mobile devices
Desktop computers
Startup, performance, software, connectivity, peripherals and general operation issues.
Laptops and notebooks
Slow performance, startup errors, charging concerns, software problems and Wi-Fi difficulties.
Cellphones and smartphones
Charging, software, storage, connectivity, performance, application or unexpected shutdown issues.
Operating systems and software
Common operating-system, configuration, installation and compatibility problems, depending on the device.
Device setup and technical support
Guidance with setup, updates, connectivity, applications and everyday technology.
Other devices
Send the make, model and problem description so we can confirm whether the device is within our support scope.
Repair availability depends on the device, fault, parts, tools and technical requirements. Physical repairs, component replacement, water-damage recovery and specialist board-level work should only be offered after capability has been confirmed.
How the diagnosis process works
- Describe the problem. Tell us the device type, make, model and symptoms.
- We review your request. We may ask follow-up questions or request additional information.
- Diagnosis and options. Where the device can be assessed, we’ll explain the identified or suspected issue and possible next steps.
- Quotation and approval. Confirm repair costs, parts and estimated turnaround before authorising repair work.
- Repair or advice. Proceed with the agreed work or discuss the options available.
Before handing over your device
- Back up important files where possible.
- Remove or protect sensitive information where practical.
- Do not share account passwords in the enquiry form.
- Tell us about liquid exposure, impact damage or previous repairs.
- If the device contains important data, tell us before work that could affect storage or reset the device.
Diagnosis cannot always guarantee data recovery or repair. Relevant risks and options should be discussed where they arise.
Request a Device Diagnosis
Tell us about the device and the issue you’re experiencing. This helps us assess your request and determine what information is needed next.
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A diagnosis request does not confirm a repair, price or turnaround time. These will be discussed before work is agreed.
Not sure what the fault is?
That’s okay. Describe the symptoms and we’ll help you understand the next step.
Request a DiagnosisWhat Customer Says
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