Terms and Conditions

Effective date: 12 October 2026
Website: https://kagisoonline.com/

These Terms and Conditions govern your use of the Kagiso Online website and the services we provide. “Kagiso Online”, “we”, “us” and “our” mean Kagiso Online (Pty) Ltd, trading as Kagiso Online, registration number 2012/130337/07, with its registered or principal address at 9139 Zwelitsha Street, Father Gerald Martin, Kagiso 2, Krugersdorp, 1754. “You” means a website visitor, customer or person acting for a customer.

Website use

You may use this website for lawful purposes and must not interfere with its operation, attempt unauthorised access, introduce malicious code, or submit information that is false, unlawful or harmful. Website content is provided for general information; a description on the website is not, by itself, a quote, service commitment or guarantee.

Services and agreements

Kagiso Online provides services that may include IT consulting, website design and development, SEO, computers and cellphone device repairs, cybersecurity consulting and technology training. The precise scope, deliverables, price, timetable, dependencies and any service-specific terms will be set out in a written quote, work order or other agreement accepted by both parties.

A project or repair begins only after the scope and price have been agreed and any required deposit or authorisation has been received. Changes to agreed work may affect the price and delivery date and should be approved in writing. Where these website terms conflict with a later signed agreement or accepted quote, that agreement or quote governs the relevant service.

Quotes, payments and cancellations

Quotes are valid for 30 days, unless the quote says otherwise. Prices, deposits, payment milestones, payment methods and any applicable taxes will be stated in the quote or invoice. Unless otherwise agreed in writing, invoices are payable within 7 days.

If you wish to cancel or reschedule work, contact us at support@kagisoonline.con as soon as possible. Any cancellation charge will be reasonable in the circumstances and subject to applicable consumer law. Nothing in these terms removes rights that cannot lawfully be excluded.

Device repairs and customer data

You confirm that you own the device or are authorised to request work on it. You should back up your data before handing over a device. Unless separately agreed in writing, repair work does not include data backup, recovery or transfer, and we cannot guarantee that data will be preserved or recovered.

You authorise us to inspect and test the device as reasonably necessary to diagnose and perform the agreed work. We will seek your approval before carrying out work that materially changes the agreed scope or price. Tell us about relevant access restrictions, existing damage and safety issues before work begins. We will handle information on devices in accordance with the Privacy Policy.

Customer materials and intellectual property

You retain ownership of materials you provide, such as text, images, branding and account credentials. You confirm that you have the rights and permissions needed for us to use them to perform the agreed work.

Unless the relevant quote or agreement says otherwise, Kagiso Online retains ownership of its pre-existing tools, methods, templates and materials. Ownership or usage rights for custom deliverables, website code, design assets, licences and third-party components will be specified in the applicable quote or agreement. Third-party software and services remain subject to their own licence terms.

Third-party services and security advice

Some projects may depend on third-party hosting, domains, software, platforms or service providers. Those services are governed by their providers’ terms, and their availability or operation may be outside our control. We will not make changes to your systems beyond the agreed scope without authorisation.

Cybersecurity consulting and training provide guidance intended to help manage risk. No service can guarantee that a device, system, website or organisation will be free from security incidents.

Liability and legal rights

We will perform agreed services with reasonable care and skill. To the extent permitted by law, we are not responsible for loss caused by inaccurate or incomplete information you provide, unauthorised changes by others, third-party outages, or work outside the agreed scope. Nothing in these terms excludes or limits liability or consumer rights where doing so would be unlawful, including rights that apply under South African consumer-protection law.

Complaints and changes

To raise a service concern, contact support@kagisoonline.com and include your name, relevant quote or invoice number, and a description of the issue. We may update these website terms by publishing a revised version with a new effective date. Changes to an existing service agreement must be agreed as required by that agreement and applicable law.

These terms are governed by the laws of South Africa, subject to any mandatory rights or protections that apply to you.

2. Privacy Policy and POPIA Notice

Effective date: 12 October 2026
Responsible party: Kagiso Online (Pty) Ltd, trading as Kagiso Online
Privacy contact / Information Officer: Thabo Moses Makhele ( IT and Cyber Security Consultant )
Email: infosec@kagisoonline.com
Postal or physical address: 9139 Zwelitsha Street, Father Gerald Martin, Kagiso 2, Krugersdorp, 1754

This policy explains how we handle personal information when you visit our website, send an enquiry, open a support ticket, request a quote, use our services or communicate with us. We process personal information in accordance with applicable law, including South Africa’s Protection of Personal Information Act (POPIA), where applicable.

Information we may collect

Depending on how you interact with us, we may collect:

• Contact and enquiry information, such as your name, email address, phone number, selected service and message.

• Support and service information, such as ticket details, device or website details, work history, quotes and communications.

• Account and transaction information needed to provide services, issue invoices and maintain business records.

• Technical and cookie information, such as browser or device details and website activity, where collected through our website or tools.

Please do not send passwords, payment-card details or other sensitive information through an enquiry form or ordinary email. If access credentials are needed for a project, we will agree on an appropriate method for providing them.

Why we use information

We may use information to respond to enquiries; assess requirements and provide quotes; deliver, support and improve services; manage customer accounts, tickets and payments; protect the website and our systems; keep business records; meet legal obligations; and handle disputes.

We will only use personal information for purposes that are lawful and compatible with the reason it was collected, or where another lawful basis applies. If we want to use your information for direct marketing, we will do so as permitted by law and provide a way to object or opt out.

When we share information

We may share information with service providers who help operate our website, hosting, email, ticketing, payment, analytics or business systems, where those providers are actually used and the sharing is necessary for the stated purpose. We may also disclose information where required by law or needed to establish, exercise or defend legal rights.

Where a provider processes personal information for us, we will take appropriate steps to require suitable confidentiality and security safeguards. If information is transferred outside South Africa, we will do so only where permitted by applicable law and with appropriate safeguards.

Retention and security

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to provide services, maintain required records, resolve disputes and meet legal obligations. The retention period depends on the type of information and the circumstances.

We use reasonable technical and organisational measures to protect information against loss, unauthorised access, disclosure or misuse. No method of transmission or storage can be guaranteed completely secure. If a security compromise occurs, we will take the steps required by applicable law.

Your rights and how to contact us

Subject to applicable law and any lawful grounds for retaining or processing information, you may ask us to:

• Confirm whether we hold your personal information and request access to it.

• Correct or delete information that is inaccurate, incomplete, outdated, excessive, misleading or unlawfully obtained.

• Object to certain processing, including direct marketing, or withdraw consent where processing is based on consent.

Send requests to infosec@kagisoonline.com with enough detail for us to identify the information and respond. We may ask for reasonable proof of identity before acting on a request. You may also lodge a complaint with the South African Information Regulator.

Information Regulator contact details, checked on 12 October 2026:

• Email: enquiries@inforegulator.org.za

• Telephone: 010 023 5200

• Website: Information Regulator of South Africa www.inforegulator.org.za

The Regulator’s PAIA page lists Form 02, Form 03 and Form 05, among other prescribed forms

3. Cookie Policy

Our website displays cookie preference controls for necessary, functional, analytical, advertising and unclassified cookies.

Cookies and similar technologies may store information on your device or help recognise a browser. Some may collect information that relates to an identifiable person.

• Necessary: Used for functions the site needs to operate, such as remembering cookie choices or supporting essential features.

• Functional: Used for additional features or integrations, if enabled.

• Analytical: Used to understand site use and performance, if enabled.

• Advertising: Used for advertising or measuring campaigns, if enabled.

• Unclassified: Cookies still being identified or categorised; investigate these and update this policy.

You can use the website’s cookie controls to accept, reject or customise optional categories and change your choice later after clearing your browser cache.

Cookie contact: infosec@kagisoonline.com