KAGISO ONLINEKnowledge Base
Most common questions from South African small businesses, families and learners — plain-language answers about what Kagiso Online offers, how we work, and how to get started.
What we offer — at a glance
Everything below is a real service you can enquire about. Click through from the Services page for detail.
Most common questions — South African SMEs & families
9139 Zwelitsha Str, Kagiso 2, Krugersdorp, Gauteng 1754. We serve Kagiso, Krugersdorp, Randfontein, Munsieville, Florida and the wider West Rand, with remote support across South Africa for many services.
It depends on pages, design complexity, features, content and integrations. We provide transparent packages (see Pricing) with zero hidden fees and confirm scope and third-party costs (domain/hosting) in your quote before work begins.
Not always. An SSD or RAM upgrade often gives a machine new life. We diagnose first, explain options and costs, and only proceed with your approval. Licensed software only, 30-day warranty.
Your PC won't stop suddenly, but you will miss critical security updates. We can check whether your device is compatible with Windows 11 and explain safe upgrade paths.
Usually not. Browser pop-ups claiming infection, with a phone number to call, are scams. Don't call, don't pay. Close the browser, restart, and contact us for safe malware checks.
AI can draft text and layouts quickly, but it doesn't understand your business, customers or goals. We combine AI tools with human review so your site makes sense and converts visitors.
POPIA is South Africa's Protection of Personal Information Act. If you collect customer names, emails or phone numbers, you need a privacy policy, lawful purpose, and reasonable security safeguards. We help SMEs review forms and basic safeguards — we are not lawyers.
Yes — a domain is your address, hosting is where the site lives. We provide guidance on both and identify third-party costs separately in your quote.
It depends on scope — pages, features, content readiness and integrations. We agree a proposed scope and timeline in your quote and work to that plan with review points.
A-grade refurbished devices are thoroughly inspected and matched to your intended use and budget. Ask about condition, specifications, OS licensing, battery and warranty before buying.
For e-commerce stores we integrate secure payment gateways appropriate for South Africa. For service quotes, payment terms are confirmed in your proposal before work begins.
Both — on-site support may be available in selected West Rand areas, and we offer remote support for many issues across South Africa.
Call or WhatsApp 081 708 0005, email alerts@kagisoonline.com, or use the contact form. Describe your issue, discuss options in plain language, and decide whether to proceed — no pressure, no jargon, no hidden fees.